Managing Your Credit After the Equifax Data Breach

How to determine if you have been affected by the Equifax data breach

The latest data breach in the news comes from Equifax, one of the three major credit bureaus in the U.S. This breach involves computer hackers accessing personal data – social security numbers, birth dates, addresses, and potentially more information – of 143 million U.S. consumers.

Equifax advises all consumers to determine if their personal information may have been affected by going to their website Once online, consumers can:

  • Read about the extent of the data breach
  • Request to enroll in one-year free credit monitoring, whether or not personal information has been stolen.

Be sure to use a secure internet connection and not a free public wireless connection because individuals will be asked to provide the last 6 digits of their social security number.

If consumers don’t have access to a secure website connection, another option is to call Equifax toll-free 1-866-447-7559 between 8 a.m. and 12 midnight seven days a week. Due to high call volumes, expect busy signals or try to call later in the evening. To protect yourself from scams, know that Equifax will never call consumers unless they have left a message on the hotline.

After requesting to enroll, individuals will be provided with an enrollment date and the website to the free credit monitoring service from Trusted ID Premier. Be sure to write down both the date and website since individual’s will not receive any email reminders from Equifax and it is up to the consumer to complete the credit monitoring enrollment request. After completing the credit monitoring enrollment process, individuals will then receive an email with a link to activate the free credit monitoring. The free offer expires November 21, 2017.

“I encourage everyone to take advantage of the one-year free credit monitoring offer even if you weren’t affected by this breach,” says Peggy Olive, UW-Extension/UW-Madison Financial Capability Specialist. “But be aware that stolen information puts you at risk for years to come, long after the one-year free service expires. After the free offer expires, you don’t need to pay for additional credit monitoring when you use the resources provided by the University of Wisconsin.”


Does signing up for the free credit monitoring mean agreeing not to sue?

There’s a misunderstanding that if you sign up for the credit monitoring, then you lose your right to sue Equifax over the breach. According to attorneys and experts at FTC who have reviewed the monitoring agreement, here’s the deal:

“The arbitration clause and class action waiver included in the TrustedID Premier Terms of Use applies to the free credit file monitoring and identity theft protection products, and not the cybersecurity incident.”

So basically, if the free monitoring fails to notice that someone fraudulently opens up a new line of credit under your name, you can’t sue the monitoring service for doing a bad job but you can go to arbitration. Consumers still have the right to sue or join a lawsuit regarding the data breach.

The bottom line is that consumers still need to monitor their own credit reports because no one will pay attention as well as they can. Another talking point is whether or not consumers should file a 90-day fraud alert or request a credit freeze. You can read more about security freezes the UW Extension website.

You can follow the discussion threads at the Federal Trade Commission (FTC) website.



Monitoring personal credit reports

The University of Wisconsin-Extension “Check Your Free Credit Report: 2/2, 6/6, 10/10” campaign makes the process of ordering and reviewing a free credit report as easy as possible. Anyone can sign up to receive an email reminder from UW-Extension three times a year—on 2/2, 6/6, and 10/10—on the UW Extension’s Free Credit Report campaign website. While you can order all three reports from the three credit bureaus – Equifax, Experian, and TransUnion – at the same time, the Milwaukee County UW Extension Office recommends that you view one report every four months so you can be sure that the information is up-to-date and accurate year round.

“Reviewing your own report every four months is especially important given the number of data breaches occurring these past few years,” adds Olive. “It could be risky getting your three free reports all on the same day of the year and then having to wait another year before checking for signs of fraud. Of course, consumers can always purchase additional credit reports at any time during the year.”

If you do not want to sign-up for free reminder emails from the University of Wisconsin, individuals can also request the reports directly from In addition to the official website, individuals can also order a free credit report through the mail or by phone toll free at 1-877-322-8228.

In addition to email reminders, the UW-Extension “2/2, 6/6, 10/10” website provides information on options for individuals suspect identity theft or detect fraudulent activity in their credit report. The website reviews the differences between security freezes and fraud alerts, as well as links to reporting and dealing with identity theft.


Credit Freeze

For more information on credit reports, contact the Milwaukee County UW Extension Office Family Living Faculty Lilliann Paine,, 414-256-4670.

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